Support

Questions or problems? Email zagel@asamy.net. Tell us which devices you're using and what happened.

I can't see the other device

• Both devices must be on the same Wi-Fi network. Guest networks and some office networks block devices from seeing each other.
• On iPhone, allow Zagel's Local Network access in Settings → Privacy & Security → Local Network.
• An iPhone can only receive while Zagel is open. Open it, or use the Zagel control in Control Center.
• On Android, make sure receiving is on (the Zagel Quick Settings tile).
• On Mac, check that Zagel is running in the menu bar.

Pairing

Choose a nearby device and tap Add. Both screens show a 4-digit code. Only confirm if the codes match. If they don't, cancel: something else on the network may be pretending to be your device.

Where do received files go?

iPhone: Files → Zagel, or your photo library if you chose that. Android: photos in Pictures/Zagel, videos in Movies/Zagel, everything else in Downloads/Zagel. Mac: your Downloads folder. Text always goes to the clipboard.

Removing a device

Open the device in Zagel's settings and choose Remove Device. If the other device is on the same network at the time, it forgets you too. Otherwise, remove it there as well.